Effective date: 10 August 2026
Last updated: 7 August 2026
These terms explain how customers may request order cancellation and how ZDUDS verifies Cash on Delivery orders.
1. Cancelling Before Dispatch
A customer may request cancellation before the order is dispatched. Contact ZDUDS as soon as possible and provide the order number and mobile number used when ordering.
A cancellation request is not complete until ZDUDS confirms that the order has been cancelled. If packing, courier booking, or dispatch has already begun, cancellation may no longer be possible.
2. Cancelling After Dispatch
After dispatch, ZDUDS may be unable to stop or redirect the parcel. Please contact customer support rather than refusing the parcel without notice.
If an order is returned because of refusal, customer unavailability, an incorrect address, or repeated failed delivery attempts, future COD orders may be restricted or require advance payment. Re-delivery may require payment of a new delivery charge.
3. Prepaid Order Cancellations
If an eligible prepaid order is cancelled before dispatch, the payment will be handled according to the ZDUDS Refund Policy. Payment-provider processing times may apply.
4. Cash on Delivery Verification
ZDUDS may verify COD orders before dispatch to reduce incorrect, duplicate, fake, or fraudulent orders. Verification may be completed by telephone, SMS, WhatsApp, email, or another reasonable method.
The customer may be asked to confirm:
- Full name.
- Mobile number.
- Complete delivery address and city.
- Product, colour, size, and quantity.
- Total payable amount.
- Availability to receive and pay for the parcel.
5. Unverified Orders
If ZDUDS cannot reach the customer or confirm the order within a reasonable period, the order may be held or cancelled. Customers should ensure the provided mobile number is correct and reachable.
6. When ZDUDS May Cancel or Restrict an Order
ZDUDS may hold, cancel, limit, or request advance payment for an order where:
- Contact or delivery information is incomplete, incorrect, or cannot be verified.
- The order appears duplicate, suspicious, abusive, or fraudulent.
- There is a history of refused or repeatedly undelivered COD parcels.
- The ordered item is unavailable.
- A pricing, inventory, payment, or technical error affects the order.
- The delivery address is outside supported courier coverage.
- The customer requests cancellation before dispatch.
If ZDUDS cancels a prepaid order, any eligible amount will be handled according to the Refund Policy.
7. Order Changes
Requests to change a product, colour, size, quantity, mobile number, or delivery address must be made before dispatch. Changes are subject to stock availability and may affect the price or delivery time.
8. COD Payment at Delivery
The customer or authorised recipient should pay the amount shown on the courier shipment at delivery using the payment method accepted by the courier. Customers should not make payment to an unknown person or account claiming to represent ZDUDS without verification.
9. Transactional Communications
Calls, SMS messages, WhatsApp messages, or emails sent to verify, update, deliver, cancel, return, or support an order are transactional communications. They may still be sent even where the customer has opted out of promotional marketing.
10. Contact ZDUDS
Email: support@zduds.com
Call or WhatsApp: 0313 4646431
International format: +92 313 4646431
Support hours: 3:00 PM–9:00 PM Pakistan Standard Time
Messages received outside support hours will be reviewed during the next available support period.