Privacy policy

Effective date: 10 August 2026
Last updated: 2 August 2026

Welcome to ZDUDS.

ZDUDS respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with, and the choices available to you.

This Privacy Policy applies when you:

  • Visit https://zduds.com/

  • Create or use a customer account

  • Place an order

  • Contact our customer support

  • Subscribe to promotional messages

  • Participate in a survey, competition, promotion, or campaign

  • Communicate with ZDUDS through email, telephone, WhatsApp, social media, or another channel

In this policy, “ZDUDS,” “we,” “us,” and “our” refer to:

Business/legal name: [INSERT REGISTERED BUSINESS OR PROPRIETOR NAME]
Brand name: ZDUDS
Business address: [INSERT BUSINESS ADDRESS]
Privacy email: [INSERT CUSTOMER SUPPORT OR PRIVACY EMAIL]

1. Information We Collect

We may collect the following types of information.

A. Information You Provide

When you place an order, create an account, contact us, or use our website, you may provide:

  • Full name

  • Email address

  • Mobile or telephone number

  • Billing address

  • Shipping address

  • City and postal code

  • Account login information

  • Product size and other order preferences

  • Order and purchase details

  • Return, exchange, refund, and complaint details

  • Reviews, feedback, messages, or photographs you send us

  • Marketing and communication preferences

Please provide accurate information so we can process and deliver your order correctly.

B. Order and Transaction Information

We may collect information relating to:

  • Products ordered

  • Order value

  • Discounts and promotional codes

  • Payment method

  • Cash on Delivery status

  • Dispatch and delivery status

  • Courier tracking information

  • Cancelled, refused, returned, or exchanged orders

  • Previous purchases and customer support history

For Cash on Delivery orders, we may confirm your order by telephone, SMS, WhatsApp, or email before dispatch.

C. Payment Information

ZDUDS may offer Cash on Delivery and may introduce online payment methods through third-party payment providers.

When you use a third-party payment service, your payment information is processed according to that provider’s privacy policy and security practices.

ZDUDS does not intend to directly store complete debit card, credit card, bank-account, PIN, CVV, or payment-password information on its own systems.

D. Technical and Website Information

When you visit our website, certain information may be collected automatically, including:

  • Internet Protocol address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate location based on IP address

  • Website pages visited

  • Time spent on pages

  • Referring website or social media platform

  • Items viewed or added to the cart

  • Checkout activity

  • Cookie identifiers

  • Website errors and performance information

This information helps us operate, protect, and improve the website.

E. Marketing and Social Media Information

When you interact with our advertisements or social media accounts, we may receive information such as:

  • Advertisement clicks

  • Campaign source

  • Website visits resulting from advertisements

  • Public comments, likes, shares, and messages

  • Communication preferences

  • Responses to competitions, polls, or promotional campaigns

We may use advertising and analytics services such as Meta Pixel, Google Analytics, Google Ads, or similar tools.

2. How We Use Your Information

We may use your information to:

  • Create and manage your customer account

  • Receive, confirm, process, and deliver orders

  • Verify Cash on Delivery orders

  • Communicate order confirmations and delivery updates

  • Provide tracking information

  • Handle cancellations, returns, exchanges, refunds, and complaints

  • Respond to questions and customer-support requests

  • Prevent fraudulent, fake, duplicate, or abusive orders

  • Improve our website, products, sizing, and customer experience

  • Understand which products and marketing campaigns are effective

  • Maintain business, accounting, and transaction records

  • Send promotional messages where you have agreed to receive them

  • Personalise website content and product recommendations

  • Protect the security of our website and business

  • Comply with applicable legal, regulatory, tax, or law-enforcement requirements

We will only use your information for legitimate business purposes, with your permission where required, or where reasonably necessary to provide the products or services you requested.

3. Cash on Delivery and Order Verification

To reduce fake, incorrect, or fraudulent orders, ZDUDS may verify Cash on Delivery orders before dispatch.

Verification may include:

  • Calling the customer

  • Sending an SMS or WhatsApp message

  • Confirming the delivery address

  • Confirming the selected size or product

  • Reviewing previous cancelled, refused, or returned orders

We may delay or cancel an order if we cannot verify the customer or delivery information, or if the order appears fraudulent or abusive.

4. How We Share Information

We may share only the information reasonably required to operate our business with trusted service providers, including:

E-commerce and Website Providers

Providers that host, maintain, secure, or support our website, customer accounts, order system, database, or online store.

Courier and Logistics Companies

We may share your name, mobile number, delivery address, order value, Cash on Delivery amount, and delivery instructions with courier and logistics companies.

Courier companies may contact you to complete delivery.

Payment Providers

When online payments are available, payment providers may receive the information necessary to process and verify your transaction.

Communication Providers

We may use email, SMS, telephone, WhatsApp, or customer-support service providers to send order updates and respond to enquiries.

Analytics and Advertising Providers

We may share technical identifiers and website activity with analytics or advertising platforms to measure website performance, understand campaigns, show relevant advertisements, and perform retargeting.

Professional Advisers

Information may be shared with accountants, auditors, legal advisers, consultants, insurers, or other professional advisers when reasonably necessary.

Government and Legal Authorities

We may disclose information when required by applicable law, court order, lawful government request, investigation, or to protect the rights, property, and safety of ZDUDS, our customers, or others.

ZDUDS does not sell or rent customers’ personal information to unrelated third parties.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies.

Cookies are small files placed on your device when you visit a website.

We may use:

Essential Cookies

These help the website function properly and may be required for:

  • Shopping carts

  • Checkout

  • Customer login

  • Website security

  • Order processing

  • Remembering cookie preferences

Performance and Analytics Cookies

These help us understand how visitors use the website and identify areas that need improvement.

Advertising Cookies

These may be used to:

  • Measure advertising performance

  • Understand which advertisement brought you to our website

  • Show relevant ZDUDS advertisements

  • Retarget people who previously visited our website or viewed a product

Preference Cookies

These remember choices such as your login status, language, location, or shopping preferences.

You may manage cookies through the cookie banner, where available, or through your browser settings. Blocking certain cookies may affect the website’s functionality, cart, login, or checkout process.

6. Marketing Communications

With your permission, we may send you:

  • Product announcements

  • New collection updates

  • Promotional offers

  • Discount codes

  • Restock alerts

  • Abandoned-cart reminders

  • Email newsletters

  • SMS or WhatsApp marketing messages

You may stop receiving promotional communications at any time by:

  • Using the unsubscribe link in an email

  • Replying “STOP” where that option is available

  • Contacting ZDUDS

  • Changing your account or communication preferences

You may still receive necessary order, account, delivery, return, exchange, security, or customer-service messages after opting out of marketing.

7. Abandoned Carts

When you add products to your cart or begin checkout without completing an order, we may temporarily keep your cart and contact information.

Where permitted and based on your communication preferences, we may send a reminder about the unfinished order.

You may opt out of promotional or abandoned-cart messages through the method provided in the message.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

  • Order completion

  • Return or exchange periods

  • Customer-support requirements

  • Fraud prevention

  • Accounting and tax obligations

  • Legal disputes or complaints

  • Security requirements

  • Applicable laws

When information is no longer reasonably required, we may delete, anonymise, or securely archive it.

Some transaction records may need to be retained even after you request account deletion.

9. Data Security

We use reasonable administrative, technical, and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

These measures may include controlled access, password protection, secure hosting, software updates, encrypted website connections, backups, and staff or contractor access restrictions.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account password confidential.

Please contact us immediately if you believe your ZDUDS account or personal information has been compromised.

10. International Data Processing

Some website, hosting, analytics, advertising, communication, or payment providers may process or store information outside Pakistan.

Where this occurs, we will take reasonable steps to work with established service providers and ensure that information is handled according to appropriate contractual, security, and privacy standards.

11. Your Privacy Choices and Rights

Subject to applicable law and reasonable identity verification, you may ask us to:

  • Confirm whether we hold your personal information

  • Provide access to the information associated with your account

  • Correct inaccurate or incomplete information

  • Update your contact or delivery details

  • Delete your customer account

  • Delete certain personal information

  • Stop sending promotional communications

  • Withdraw marketing consent

  • Raise a concern about how your information is used

Some requests may be limited where we need to retain information for accounting, fraud prevention, legal compliance, order disputes, or other legitimate business reasons.

To submit a privacy request, contact us using the details in Section 16.

12. Children’s Privacy

ZDUDS is primarily intended for adult customers.

Individuals under the age of 18 should use the website and place orders only with the involvement and permission of a parent or legal guardian.

We do not knowingly collect personal information from children for targeted marketing purposes. If you believe a child has provided personal information without appropriate permission, please contact us.

13. Third-Party Websites and Social Media

Our website may contain links to social media platforms, courier websites, payment providers, or other third-party websites.

ZDUDS does not control the privacy, security, content, or practices of those third parties. Their own terms and privacy policies will apply when you use their services.

Our official channels include:

14. Business Changes

If ZDUDS is involved in a merger, partnership restructuring, investment, acquisition, sale, reorganisation, or transfer of business assets, customer information may be transferred as part of that transaction.

Any receiving organisation will be expected to use the information consistently with this Privacy Policy and applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy when:

  • Our website or business practices change

  • We introduce new products, services, or payment methods

  • We start using new service providers

  • Legal or regulatory requirements change

  • We improve our privacy or security practices

The revised policy will be published on this page with an updated “Last updated” date.

Material changes may also be communicated through the website, email, or another appropriate method.

16. Contact ZDUDS

For privacy questions, information requests, account deletion requests, or complaints, contact:

ZDUDS
Website: https://zduds.com/
Email: info@zduds.com
Call or WhatsApp: 0313 4646431
International format: +92 313 4646431

Please include enough information for us to understand and verify your request. Do not send passwords, PINs, CVVs, or complete payment-card details through email, WhatsApp, or social media.