Frequently Asked Questions

Do you deliver across Pakistan?

Yes. ZDUDS delivers to serviceable locations across Pakistan. Delivery availability and charges are shown during checkout.

How long does delivery take?

Orders generally arrive within 2–5 working days after dispatch. Remote areas, public holidays, weather, courier delays, and high-volume campaigns may require additional time.

Is Cash on Delivery available?

Cash on Delivery may be available for eligible orders and locations. ZDUDS may confirm COD orders by phone, WhatsApp, SMS, or email before dispatch.

Can I exchange an item?

Eligible items may be requested for exchange within seven days of delivery, subject to the Returns and Exchange Policy. Products must remain unworn, unwashed, unused, and in their original condition with tags and packaging.

Do you offer refunds?

Refunds are limited and are reviewed under the Refund Policy. Approved refunds may apply when an item is defective, damaged, incorrect, unavailable, or cannot reasonably be exchanged.

Can I cancel my order?

Contact ZDUDS as soon as possible. Orders can normally be cancelled before processing or dispatch. Once dispatched, cancellation may no longer be possible.