Returns and Exchange Policy

Effective date: 10 August 2026
Last updated: 7 August 2026

At ZDUDS, we want customers to receive the correct product and size in acceptable condition. This policy explains when and how an item may be returned or exchanged.

1. Exchange Request Period

An eligible exchange request must be submitted within 7 calendar days of delivery. The delivery date recorded by the courier or order-tracking system may be used to calculate this period.

2. Eligibility Conditions

To qualify for a return or exchange, the item must normally be:

Unworn, unwashed, unused, and unaltered.
Free from stains, body odour, perfume, deodorant marks, pet hair, damage, or other signs of use.
Returned with original tags, labels, accessories, and packaging.
Accompanied by the order number or another reasonable proof of purchase.

ZDUDS may refuse an exchange where the item does not meet these conditions.

3. Size and Preference Exchanges

Eligible items may be exchanged for another available size or another eligible product. Exchanges are subject to stock availability.

The customer normally pays return and re-delivery shipping costs for an exchange requested because of size selection, colour preference, or change of mind. One size or preference exchange is normally allowed per item.

If the replacement product has a higher price, the customer must pay the difference before dispatch. If it has a lower price, the difference will be handled according to the Refund Policy or another arrangement agreed with the customer.

4. Incorrect, Damaged, or Defective Items

If ZDUDS sends the wrong product or size, or the item arrives damaged or with a manufacturing defect, contact us as soon as reasonably possible, preferably within 48 hours of delivery.

Please provide clear photographs or video of:

The outer parcel and courier label.
The complete item.
The tags and packaging.
The damaged, defective, or incorrect area.

After verification, ZDUDS will arrange a replacement, exchange, or eligible refund. ZDUDS will bear reasonable return and replacement shipping charges for a verified ZDUDS error, manufacturing defect, or transit damage.

5. Items Not Eligible for Return or Exchange

Unless defective, incorrect, or required by law, the following are normally not eligible:

Items worn, washed, used, altered, repaired, stained, perfumed, or damaged after delivery.
Items without original tags or packaging.
Sale, clearance, promotional, customised, personalised, or final-sale items.
Hygiene-sensitive products once opened or used.
Items damaged by incorrect washing, misuse, negligence, or normal wear and tear.
Requests submitted after the seven-day period.

6. Inspection and Approval

Submitting a request does not automatically approve an exchange. Returned items are inspected after receipt. ZDUDS may approve, reject, or request additional information based on the product condition and available evidence.

An approved replacement is normally dispatched after the returned item is received and inspected.

7. How to Request an Exchange

Contact ZDUDS and provide:

Your full name.
Your order number.
The mobile number used for the order.
The product name and ordered size.
The replacement size or product requested.
The reason for the request.
Photographs or video where relevant.

Email: support@zduds.com
Call or WhatsApp: 0313 4646431
International format: +92 313 4646431
Support hours: 3:00 PM–9:00 PM Pakistan Standard Time

8. Sending the Item Back

Do not send an item without first contacting ZDUDS and receiving return instructions. The customer is responsible for packing the item securely and following the provided courier instructions.

ZDUDS is not responsible for a return parcel lost or damaged because the customer used an unapproved or untraceable method, except where responsibility cannot lawfully be excluded.

9. Refunds

Refunds are limited and are handled according to the separate ZDUDS Refund Policy. A return or exchange request does not automatically create a right to a cash refund.