Effective date: 10 August 2026
Last updated: 7 August 2026
This Shipping and Delivery Policy explains how ZDUDS processes and delivers orders.
1. Delivery Area
ZDUDS currently accepts online delivery orders within Pakistan. Availability may depend on courier coverage and the accuracy of the delivery address.
2. Order Processing
Orders are normally prepared within 1–2 working days after order confirmation. Cash on Delivery orders may be held until the customer confirms the order through telephone, SMS, WhatsApp, email, or another verification method.
Orders placed on public holidays, weekends, launch days, major sales, or unusually busy periods may require additional processing time.
3. Estimated Delivery Time
After dispatch, delivery is normally estimated within 2–5 working days. Remote areas may take longer.
Delivery estimates are not guaranteed deadlines. Delays may occur because of weather, public holidays, courier operations, road conditions, security restrictions, incorrect addresses, customer unavailability, or events outside ZDUDS's reasonable control.
4. Shipping Charges
The applicable delivery charge is displayed at checkout before the customer completes the order.
Free delivery may apply to qualifying orders above PKR 4,999 when the offer is active and displayed at checkout. The qualifying value is generally calculated after discounts and before any non-product charges, unless stated otherwise in the promotion.
5. Order Confirmation
Customers must provide a valid mobile number, complete address, city, nearby landmark where helpful, and correct product and size details. ZDUDS may contact the customer to verify a COD order before dispatch.
An unverified order may be delayed, placed on hold, or cancelled.
6. Dispatch and Tracking
When tracking information is available, ZDUDS may share it by email, SMS, WhatsApp, the order-status page, or another available channel. Tracking updates are provided by the courier and may not always appear immediately.
7. Delivery Attempts
The courier may call the customer before or during delivery. The customer is responsible for keeping the provided mobile number reachable and ensuring that someone is available to receive and pay for a COD parcel.
If delivery fails because the customer is unreachable, unavailable, refuses the parcel, or provided an incomplete or incorrect address, the parcel may be returned to ZDUDS. Re-delivery may require a new shipping charge or advance payment.
8. Address or Order Changes
Address, phone-number, product, colour, or size changes should be requested before dispatch. Once an order has been dispatched, ZDUDS may not be able to change its details or delivery destination.
9. Damaged Packaging, Missing Parcel, or Incorrect Delivery
Please check the outer parcel at delivery. If it appears opened, heavily damaged, or tampered with, photograph or record the package before opening where possible.
Report a missing, incorrect, damaged, or defective delivery to ZDUDS as soon as reasonably possible, preferably within 48 hours, with the order number and clear photographs or video. The general return or exchange period remains subject to the Returns and Exchange Policy.
10. Orders Marked Delivered but Not Received
If courier tracking shows “delivered” but the parcel has not been received, contact ZDUDS within 48 hours. We will raise the matter with the courier, but investigation time and the final outcome may depend on courier records and available evidence.
11. Split Shipments
ZDUDS may send an order in more than one parcel where operationally necessary. Customers will not be charged an extra delivery fee solely because ZDUDS divided an order into multiple shipments, unless a separate arrangement was agreed.
12. Contact
Email: support@zduds.com
Call or WhatsApp: 0313 4646431
International format: +92 313 4646431
Support hours: 3:00 PM–9:00 PM Pakistan Standard Time