Refund Policy

Effective date: 10 August 2026
Last updated: 7 August 2026

Thank you for shopping with ZDUDS. This Refund Policy explains when a refund may be approved and how it will be processed. It should be read together with our Returns and Exchange Policy.

1. Exchange-First Approach

For eligible sizing or preference issues, ZDUDS normally offers an exchange rather than a cash refund. Change-of-mind refunds are generally not available. An exchange may be requested within the period and subject to the conditions stated in our Returns and Exchange Policy.

2. When a Refund May Be Approved

A refund may be approved in the following situations:

The item delivered is verified as damaged, defective, or different from the item ordered, and a suitable replacement is unavailable.
A prepaid order is cancelled before dispatch.
An ordered item becomes unavailable before dispatch.
ZDUDS cancels an order because of a stock, pricing, payment, or processing error.
A refund is required under applicable law.

Refund requests remain subject to verification and, where an item has been delivered, return and inspection of the item.

3. Items That Are Normally Not Refundable

Unless the item is defective, damaged, incorrect, or a refund is required by law, refunds are normally not available for:

Change of mind, dislike of colour, or personal preference.
Incorrect size selected by the customer where an eligible exchange is available.
Items worn, washed, altered, stained, perfumed, damaged, or used.
Items without original tags or packaging.
Sale, clearance, promotional, customised, personalised, or final-sale items.
Requests made outside the applicable return or exchange period.
Damage caused by misuse, incorrect washing, improper care, or normal wear and tear.

4. Cash on Delivery Orders

No advance payment is collected for a Cash on Delivery order. If a refund is approved after a COD order has been paid and delivered, ZDUDS may issue it through bank transfer, an eligible mobile wallet, store credit where agreed, or another reasonable method available in Pakistan.

The customer must provide accurate account details belonging to the customer or an authorised recipient. ZDUDS is not responsible for delays caused by incorrect payment details.

5. Prepaid Orders

For prepaid orders, an approved refund will normally be sent to the original payment method where technically possible. If this is not possible, ZDUDS may request verified bank or wallet details and use another suitable refund method.

6. Shipping Charges

Original delivery charges and return shipping charges are normally non-refundable. They may be refunded when the return is caused by a verified ZDUDS error, such as an incorrect, damaged, or defective item, or where required by law.

7. Refund Processing Time

After the returned item is received, inspected, and approved, ZDUDS normally processes the refund within 5–7 working days. Banks, payment gateways, and mobile-wallet providers may require additional time to show the amount in the customer's account.

8. Refused or Undelivered COD Parcels

A refused or undelivered COD parcel does not qualify for a refund because payment has not been collected. Repeated refusal, false ordering, unreachable contact details, or failed delivery attempts may result in COD restrictions or an advance-payment requirement for future orders.

9. How to Request a Refund

Contact ZDUDS with:

Your order number.
Your full name and mobile number used for the order.
The product name and size.
The reason for the request.
Clear photographs or video where the product is damaged, defective, or incorrect.

Email: support@zduds.com
Call or WhatsApp: 0313 4646431
International format: +92 313 4646431
Support hours: 3:00 PM–9:00 PM Pakistan Standard Time